Krystal Grand Punta Cancun Hotel

ex. Hyatt Regency Cancun

Blvd. Kukulcan Km 8.5, Zona Hotelera, Cancun, Mexico, 77500  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Krystal Grand Punta Cancun Hotel

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Valet parking

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Swim-up bar

Cafe

Snack bar

Coffee shop

Shuttle

Airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Private swimming pool

Editorial review:

The perfect family vacation spot, there is much to do for kids and parents here. Lots of activities to be had, including sailing, snorkeling and scuba diving by day and a jazz club and memorable oceanfront dining for the evenings.

Overview

Krystal Grand Punta Cancun Hotel is set in a leisure area of Cancun next to Museo de Arte Popular Mexicano, Punta Sur and Ruinas Chichen itza. Residing in a 14-story building, the hotel was opened in 1983 and renovated in 2007.

This property is conveniently based near the sandy beach. There are restaurants and discos in the area.

Krystal Grand Punta Cancun Hotel offers a stunning view to its guests.

The property enjoys excellent location within a 20-minute drive to Cancun International airport.

Rooms

Luxury rooms at Krystal Grand Punta Cancun Hotel are equipped with individual climate control, a pantry, cable TV, a sofa and iPod docking station. Some rooms overlook the sea. The rooms offer bright decor.

Eat & Drink

Residents can sample fresh meals of Italian cuisine at the onsite restaurant. Guests can quench their thirst at Lobby bar with a favorite drink. A variety of dishes are served in Casa Rolandi Cancun and Beach House, which are only 10 minutes’ walk away.

All visitors are offered a full breakfast for a fee. 

Services

The hotel offers a free car park, a barber shop and a convenience store and such services as airport transfer, room service and laundry.

Relax

Krystal Grand Punta Cancun Hotel provides guests with babysitting, a kids' club and a playground for their children. On-site fitness facilities include fitness classes, yoga classes and a gym.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2007.  Number of floors:   14.  Number of rooms:   295.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Lobby
  • Ice machine
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Water skiing
  • Tennis court
  • Golf course

Services

  • Airport shuttle
  • Valet parking
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Shops/Commercial services
  • Shoe shine service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Beach bar
  • Snack bar
  • Dinner
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Computer rental

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services
  • Children's pool
  • Paid kids club

Leisure facilities

  • Private swimming pool
  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Free cabanas
  • Spa & wellness center
  • Sauna
  • Reflex massage

Room view

  • Sea view
  • City view
  • Ocean view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Separate sitting area
  • Dressing area
  • Rooftop terrace
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Chaise lounges
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Steam shower
  • Hair dryer
  • Bathrobe
  • Room toiletries
  • Lighted makeup mirror

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Sound docking station
  • Paid movies/Video
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Blackout curtains

Policies

Check-in

  • from  12 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child under the age of 12 may stay at the price of USD 59 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Krystal Grand Punta Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Kukulcan Km 8.5, Zona Hotelera, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    11.0 km
Airports
Train Stations
  • House of Culture
    9.6 km
Restaurants
  • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
    640 m
  • Beach House
    720 m
Beaches
  • Forum Beach Cancun
    390 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    14
  • Number of rooms:
    295

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunKrystal Grand Punta Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Club Room
Bed type: Double beds or Double bed or 2 Single beds
Check Prices
  • Air conditioning
— Less information+ More information

Standard|Altitude Club 2 Double Beds Ocean view

Room facilities
    Krystal Grand Punta Cancun photos Room
    Club King Room
    Bed type: King-size bed
    Check Prices
    — Less information+ More information

    Standard|Altitude Club 1 King Bed Ocean view

    Krystal Grand Punta Cancun photos Room
    Standard Double Room
    Bed type: Double bed or Twin beds or King-size bed or Double bed
    Size: 37 m²
    Check Prices
    • Air conditioning
    — Less information+ More information

    Deluxe|Leisure Deluxe

    Room facilities
      Krystal Grand Punta Cancun photos Room
      King Room
      Bed type: King-size bed
      Size: 36 m²
      Check Prices
      • Air conditioning
      — Less information+ More information
      Room facilities
        Krystal Grand Punta Cancun photos Room
        Suite
        Bed type: Double bed
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Suite|Altitude Suite

        Room facilities
          Club Superior Double Room
          Bed type: Double bed
          Check Prices
          — Less information+ More information

          Superior|CLUB SUPERIOR (2AD)

          Krystal Grand Punta Cancun photos Room
          Deluxe Room
          Bed type: Double beds or Double bed or Twin beds or 2 Single beds
          Size: 37 m²
          Check Prices
          • Air conditioning
          — Less information+ More information

          Deluxe|2 Double - Non-Smoking - Deluxe - City View

          Room facilities
            Krystal Grand Punta Cancun photos Room
            Deluxe King Room
            Bed type: Double bed or King-size bed
            Size: 37 m²
            Check Prices
            • Air conditioning
            — Less information+ More information

            Deluxe|1 King - Non-Smoking - Deluxe - Ocean View

            Room facilities
              Krystal Grand Punta Cancun photos Room
              Executive Room
              Bed type: Double beds
              Size: 37 m²
              Check Prices
              • Air conditioning
              — Less information+ More information

              Deluxe|2 Double - Non-Smoking - Executive - Ocean View

              Room facilities
                Krystal Grand Punta Cancun photos Room
                Executive King Room
                Bed type: King-size bed
                Size: 37 m²
                Check Prices
                • Air conditioning
                — Less information+ More information

                Deluxe|1 King - Non-Smoking - Executive - Ocean View

                Room facilities
                  Honeymoon Room
                  Bed type: Double bed
                  Check Prices
                  — Less information+ More information

                  Standard|Honeymoon + Breakfast

                  Krystal Grand Punta Cancun photos Room
                  Lagoon Double Room
                  Bed type: 1 King-size bed or 1 Double bed or Double beds
                  Size: 36 m²
                  Check Prices
                  • Air conditioning
                  — Less information+ More information
                  Room facilities
                    Krystal Grand Punta Cancun photos Room
                    Luxury Double Room
                    Bed type: Double bed
                    Check Prices
                    • Air conditioning
                    — Less information+ More information

                    Deluxe|Double Luxury Ocean View

                    Room facilities

                      How to reach hotel

                      hotel Krystal Grand Punta Cancun Hotel Cancun location
                      Show big map »

                      Hotel Address:

                      Blvd. Kukulcan Km 8.5, Zona Hotelera, Cancun, Mexico, 77500

                      Get directions
                      City Center
                      • Cancun
                        11.0 km
                      Airports
                      Train Stations
                      • House of Culture
                        9.6 km
                      Restaurants
                      • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
                        640 m
                      • Beach House
                        720 m
                      Beaches
                      • Forum Beach Cancun
                        390 m
                      Hotel information
                      • Check-in:
                        from  12 pm
                      • Check-out:
                        until  12 pm
                      • Year renovated:
                        2007
                      • Number of floors:
                        14
                      • Number of rooms:
                        295

                      Hotel Awards

                      MexicanHOTEL AWARDSRecommendedCancunKrystal Grand Punta Cancun

                      According to guest reviews, the hotel has been rated as
                      Best Spa Hotels in Mexico

                      Use Badge

                      Krystal Grand Punta Cancun Location

                      Legend
                      • Current hotel
                      • Hotels nearby
                      • Other hotels
                      • Airports
                      • Underground stations
                      • Train stations
                      • Parks
                      • Tourist attractions
                      • Museums
                      • Convention centers
                      • Stadiums
                      • Food and meals
                      • General

                      Hover above the icons to see hotel photo and details.

                      Click the hotel to go to the main hotel page.

                      Route Planner
                      Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                      What's nearby

                      Places of interest

                      • Cancun Convention Center - 400 m
                      • The City Nightclub - 500 m

                      Shopping areas

                      • La Isla Shopping Mall - 3.4 km
                      • Kukulcan Mall - 4.3 km

                      Monuments and Landmarks

                      • Coco Bongo - 300 m

                      Theaters

                      • Backstage Theatre - 4.7 km

                      Local attractions

                      • Wet'n Wild Cancun - 2.1 km
                        Blvd Kukulkan Km. 25, Cancun
                      • Museo Sensorial del Tequila - 3.9 km
                        Blvd. Kukulcan km 12.5, zona hotelera, Cancun
                      • Museo de Arte Popular Mexicano - 4.1 km
                        Blvd. Kukulcan Km 4, Cancun
                      • Playa Tortugas - 2.7 km
                        Km 6.5, Cancun
                      • Playa Marlin - 4.0 km
                        CancunMexico

                      Near the hotel

                      • Dolphinaris Cancun - 350 m
                        Blvd. Kukulkan km.25 Zona Hotelera, Cancun
                      • Plaza Isla - 470 m
                        Zona Hotelera, Cancun
                      • Forum Beach Cancun - 390 m
                        Blvd. Kukulcan km 9 Zona Hotelera, Cancun

                      Restaurants nearby

                      • Casa Rolandi Cancun - 640 m

                        Address: Av. Kukulcan Km. 13.5
                        Phone: 998 883 2557

                        74% likes this, based on 275 reviews
                        Cuisine: Italian, International, Swiss
                        Price Range: GBP 23 - GBP 31

                      • The Surfin Burrito - 860 m

                        Address: Kukulcan Blvd. Km 9.5
                        Phone: 8 83 00 83

                        85% likes this, based on 591 reviews
                        Cuisine: Mexican

                      • Beach House - 720 m

                        Address: Blvd. Kukulcan KM 12 Zona Hotelera
                        Phone: 9988812664

                        87% likes this, based on 63 reviews
                        Price Range: GBP 16 - GBP 32

                      Hotel information
                      • Check-in:
                        from  12 pm
                      • Check-out:
                        until  12 pm
                      • Year renovated:
                        2007
                      • Number of floors:
                        14
                      • Number of rooms:
                        295

                      Hotel Awards

                      MexicanHOTEL AWARDSRecommendedCancunKrystal Grand Punta Cancun

                      According to guest reviews, the hotel has been rated as
                      Best Spa Hotels in Mexico

                      Use Badge

                      Hotels nearby
                      Aloft Cancun Hotel
                      4 stars
                      0.3 km
                      Me Cancun Hotel
                      5 stars
                      3 km
                      Cities nearby

                      Krystal Grand Punta Cancun Reviews

                      Guest reviews are submitted by our customers after their stay at Krystal Grand Punta Cancun

                      Average guest rating

                      8.6out of 10
                      Superb
                      Based on 62 reviews

                      Rating by category:

                      Location
                      7.0
                      Rooms
                      7.0
                      Service
                      1.0
                      Value
                      1.0
                      Dining
                      2.0

                      Guest reviews

                      • Beeen Waiting
                        June  2017
                        3.6

                        We take 8 weeks of vacation per year, and this is the worst place I have ever stayed. Yep, this place is horrible. Food is disgusting and the drinks are watered down. This place is worse than a low budget resort in Las Vegas. Been sitting in the lobby for 4 hours and have been told I can't be checked in until 3 pm, however, I see many others that came in after us and they are being given room keys. Never again, and I will write about this on every site I visit.

                        Nice beach and all employees EXCEPT FOR THE CHECK IN people are awesome.

                        We take 8 weeks of vacation per year, and this is the worst place I have ever stayed. Yep, this place is horrible. Food is disgusting and the drinks are watered down. This place is worse than a low budget resort in Las Vegas. Been sitting in the lobby for 4 hours and have been told I can't be checked in until 3 pm, however, I see many others that came in after us and they are being given room keys. Never again, and I will write about this on every site I visit. Nice beach and all employees EXCEPT FOR THE CHECK IN people are awesome. People at the front desk are aloof and condescending. I am by no means a snob, but I am a doctor and know quite a few families that travel... I will make sure they do not travel here.

                      • Group of friends
                        8.8

                        Located walking distance from the touristic center and night clubs. It is clean, with a gorgeous sea view and nice beach and yard. Friendly and helpful staff. Very good breakfasts wiyh the deposit system giving u 100% bonus on ur prepayment. Compliment small bottle of water every day.

                        Wi-fi is not free and costs a fortune. Expensive breakfasts. No free shuttle to the down town and aeroport.

                      • Single
                        7.4

                        When you deposit upfront some amount of money, the hotel doubles it. I think its great!!

                        When i first arrived, about 1:00AM, they kept me waiting until 3:00 PM

                      • Couple
                        9.2

                        The hotel very comfortable, nice design, nice pool, amazing private beach with its own bar! The restaurant, buses, shops very closed, the nightlife places very closed as well just 5 mintues walk! .

                      • Couple
                        9.2

                        We liked the location of the hotel a lot. It was close to everything that we wanted to do. The beach was amazing, plenty of chairs for everyone. We liked the design of the hotel. It is very up-to-date and modern. We went to spa and got massages and it was the best massage that we have ever received. We also ate dinner at the grill one night. The service was very good as well as the food.

                        We didn't get too much sleep at night because the beds were not the most comfortable. The night we came to check in, we waited in line for nearly 30 minutes. They definitely need a bigger front desk with more employees. The air in the room was not that great either. We had it turned down as long as it would go and it was still hot. We had to complain to the front desk after a couple days, and it did seem to help. We ate at the breakfast buffet and we were not impressed at all. The food selection wasn't good and the price was outrageous.

                      • Couple
                        10.0

                        Very goed service at The beach during the day. Nice food and a good value for money where they double your credit if you prepay 100$.

                      • Group of friends
                        10.0

                        The hotel location was great , clean and staff were very pleasant and helpful.

                        Nothing

                      • Couple
                        9.6

                        The special deal on Booked.net plus the promotions being run made it great value for money. Location and service were top notch too.

                      • Family with children
                        5.8

                        Service poolside was excellent

                        Poor rooms. Very expensive Internet charged per apparatus so if you have kids with iPods forget this place!

                      • Group of friends
                        9.6

                        The Staff were extremely helpful and friendly. I would like to add that we had a bartender by poolside named Guadalupe who was very kind to us and assisted all of us as needed. He was very friendly and was excellent at his job. We would appreciate it if you could pass along these comments to him...tell him it's from Kathy, Tom, Theresa & group! Thank you!

                        I did feel that prices were very high at the hotel for food and beverages. Even though I thoroughly enjoyed our stay the Cancun Hyatt Regency, if I were to return, I probably next time would get an all- inclusive hotel package to save on hotel food/drinks. We went with the Hyatt as we were traveling with a group and this was the hotel the first family had chosen. Please don't misunderstand, you have a beautiful hotel and we had a breathtaking ocean view from our balcony, as well as all of your staff being very hospitable. Thank you for making our stay so enjoyable!

                      • Couple
                        7.0

                        Decoration of comun spaces. Entretainment activities. Peaceful and quiet.

                        No free wi-fi. Payment for all extra services, including (expensive) breakfast...

                      • Couple
                        6.2

                        Close to city center, restaurants and bars

                        Front desk service and responses are terrible, they are not professional, their service and behavior do not fit to hyatt regency name. Restaurant quality is quite low, lower than we expected, very few choices and double price compared to the other 5-star hotels in the same area.

                      • Couple
                        8.8

                        Everything was great except the shocking wi-fi !

                        Wi - fi !! Awful

                      • Couple
                        9.2

                        The view of the beach The pool next to the beach The rooms are big and clean The bed is king size The hotel is beautiful and the workers are really nice

                        the food in the room service was not tasty at all!. Doesnt worth the price.

                      • Single
                        8.8

                        The decor was absolutely gourgeous, my mouth was open for the majority of the time when I first arrived at the hotel. I originally booked a room with a city view but got upgraded for free to a room with a partial city view and a partial sea view :D. The television had a really extensive list of channels from all over the world which I thought was a good addition.

                        The price of food and drink is sky high, I was staying in a city near Cancun called Mérida where you'd usually pay 8-9 pesos for a bottle of water where as in the hotel you're looking at paying 48 pesos which ok is a few quid but but its the principle!! Everything in that hotel zone is a tourist trap aswell so know how to haggle well or you will surely be taken for a ride, even by the people who are supposed to be there to help you!!

                      How to reach hotel

                      hotel Krystal Grand Punta Cancun Hotel Cancun location
                      Show big map »

                      Hotel Address:

                      Blvd. Kukulcan Km 8.5, Zona Hotelera, Cancun, Mexico, 77500

                      Get directions
                      City Center
                      • Cancun
                        11.0 km
                      Airports
                      Train Stations
                      • House of Culture
                        9.6 km
                      Restaurants
                      • Casa Rolandi Cancun (cuisine: Italian, International, Swiss)
                        640 m
                      • Beach House
                        720 m
                      Beaches
                      • Forum Beach Cancun
                        390 m
                      Hotel information
                      • Check-in:
                        from  12 pm
                      • Check-out:
                        until  12 pm
                      • Year renovated:
                        2007
                      • Number of floors:
                        14
                      • Number of rooms:
                        295

                      Hotel Awards

                      MexicanHOTEL AWARDSRecommendedCancunKrystal Grand Punta Cancun

                      According to guest reviews, the hotel has been rated as
                      Best Spa Hotels in Mexico

                      Use Badge